Miami Dade College's Center for Service Excellence (CSE),
in partnership with the Greater Miami Convention & Visitors Bureau's Miami Begins with
Me initiative, has trained major community businesses and organizations including Miami International Airport, the Port of Miami and Miami-Dade County drivers.

In addition to training employees
in South Florida ports of entry, the CSE has trained participants from many industry sectors in South Florida including health care, telecommunications, aviation, retail, education, travel and hospitality and tourism.

Whether you need a short workshop or a full program, the CSE is ready to meet your needs. Call 305/237-0905 or send an email for a free consultation.

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Miami May Begin with Me, but Success Begins with Us!

Tourism is our #1 industry.

Please go the extra mile to make our visitors feel welcome — offer a friendly smile, help with directions, share your favorite restaurant! Happy visitors return to Greater Miami and spend their dollars here, sustaining jobs and keeping our economy sound.

As the official sales and marketing organization for Greater Miami and the Beaches, the Greater Miami Convention & Visitors Bureau (GMCVB) is responsible for bringing millions of people to our wonderful destination.

In order to continue to attract visitors, we all need to ensure that our level of customer service is the best it can be.

Learn more how you can make a difference as a Miami Resident or an employee in the Tourism Industry.

El turismo es nuestra principal industria.

Por favor, de el todo por el todo para que nuestros visitantes se sientan bienvenidos, sonría de manera amistosa, ayude si le piden direcciones, ¡hágale saber cuál es su restaurante favorito! Los visitantes contentos regresan al Gran Miami y gastan sus dólares aquí, contribuyendo así al mantenimiento de empleos y al fortalecimiento de nuestra economía.

El Greater Miami Convention & Visitors Bureau (GMCVB), que es la organización oficial para las ventas y el mercadeo del Gran Miami y las Playas, tiene la responsabilidad de traer a millones de personas por nuestro maravilloso rumbo.

Para seguir atrayendo a los visitantes, todos tenemos asegurarnos de que nuestro nivel de servicio al consumidor es el mejor posible.

Infórmese sobre cómo usted puede impactar la industria turística, tanto como residente de Miami así como empleado de esta industria.

Menm si Miami koumanse avèk "Me", ki vle di Mwen, Bon Rezilta koumanse avèk Nou!

Endistri touristik, se endistri nimewo 1 nou.

Tanpri fè yon ti efò an plis, pou fè vizitè nou yo santi ou kontan wè yo – ba yo yon bèl souri, ede yo jwenn kote yo vle ale, di yo ki restoran ou pi renmen! Si yon vizitè kontan, l ap retounen nan Greater Miami an pou depanse lajan l isit la, sa k ap pèmèt nou konsève travay ak kenbe ekonomi nou anfòm.

Kòm òganizasyon ofisyèl pou lavant ak komèsyalizasyon pou Greater Miami ak Plaj yo [the Beaches], Biwo pou Konvansyon ak Touris Greater Miami a (GMCVB) gen responsabilite pou l rale plizyè milyon moun nan bèl kote nou ye a.

Pou kontinye rale touris, nou tout bezwen veye pou nivo satisfaksyon kliyan pou sèvis nou yo pi wo li kapab rive.

Aprann plis sou mwayen ki ka ede w fè yon diferans kòm yon rezidan Miami oswa kòm anplwaye nan Endistri Touristik la.

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