Greater Miami and Miami Beach needs YOU to keep our visitors happy and our tourism economy strong!
World-Class Customer Service Is Our Priority.
As the official destination sales and marketing organization for Greater Miami and Miami Beach, the Greater Miami Convention & Visitors Bureau (GMCVB) is responsible for bringing millions of visitors to our wonderful destination. The GMCVB, along with our interlocal partners at the Miami Beach Visitor & Convention Authority (MBVCA) and Greater Miami Hotel & the Beaches Association (GMBHA) and Greater Miami-Dade Gay & Lesbian Chamber (MDGLC), are committed to ensuring that all guests experience excellence in customer service when visiting Greater Miami and Miami Beach.
Your role in being an ambassador so that each and every visitor feels welcomed AND valued is vital for us to be considered a world-class destination. We invite YOU to show your Miami pride by participating in the variety of Training Programs that are available, because tourism is everybody's business.
The Miami Beach Visitor and Convention Authority, in partnership with Forbes Travel Guide, is proud to provide this free resource, and available to all City of Miami Beach-based employees. This training provides dynamic, web-based learning courses for improving your hospitality skills and elevating the guest experience.
Thursday, December 9th
LEADERSHIP
1:00 PM - 3:00 PM
Powerfull pre-shift activities
This free virtual hospitality training session is designed for managers and leadership. This session will focus on pre-shift activities that are interactive, engaging, and focus on service expectations.
The training is 90 minutes in duration, followed by a 30-minute Q&A session.
FRONT-LINE
3:30PM - 4:30PM
Foundations of exceptional service
This free virtual hospitality training session reviews foundational standards of exceptional service, to establish trust and put guests at ease, and is designed for all venues and areas, including front-line staff and managers. This session will focus on the fundations of luxury service, including acknowledging the guest, being well-spoken, using the guest's name, providing genuine interest and anticipatory service, and closing interactions politely.
The training is 60 minutes in duration.
Pink Flamingo Hotel Certification Program
The Pink Flamingo Hospitality Program trains and certifies hospitality service professionals on gender and orientation, and gives them tools to respond appropriately to all people, essential for creating environments where all visitors and employees are welcome and Miami businesses thrive.
Provided by Miami Dade Gay & Lesbian Chamber in Partnership with Yes Institute.
Why is Customer Service so Important?
watch the following video
Brickell Ave., Suite 2700, Miami, FL 33131 +1 (305) 539-3000
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