Greater Miami and Miami Beach needs YOU to keep our visitors happy and our tourism economy strong!
World-Class Customer Service Is Our Priority.
As the official destination sales and marketing organization for Greater Miami and Miami Beach, the Greater Miami Convention & Visitors Bureau (GMCVB) is responsible for bringing millions of visitors to our wonderful destination. The GMCVB, along with our interlocal partners at the Miami Beach Visitor & Convention Authority (MBVCA) and Greater Miami Hotel & the Beaches Association (GMBHA) and Greater Miami-Dade Gay & Lesbian Chamber (MDGLC), are committed to ensuring that all guests experience excellence in customer service when visiting Greater Miami and Miami Beach.
Your role in being an ambassador so that each and every visitor feels welcomed AND valued is vital for us to be considered a world-class destination. We invite YOU to show your Miami pride by participating in the variety of Training Programs that are available, because tourism is everybody's business.
2022 Forbes Travel Guide Hospitality Training
The Miami Beach Visitor and Convention Authority, in partnership with Forbes Travel Guide, is proud to provide this free resource, and available to all City of Miami Beach-based employees. This training provides dynamic, web-based learning courses for improving your hospitality skills and elevating the guest experience.
- Available to all Hospitality Employees
- Cost: Free
- Provided by The Miami Beach Visitor and Convention Authority (MBVCA), in partnership with the Greater Miami and the Beaches Hotel Association (GMBHA)
- Offered as an Online Resource and Online Webinar Classes to be held:
- April 25, 2022
- June 13, 2022
LEADERSHIP
1:00 PM - 3:00 PM
This free virtual hospitality training session is designed for managers and leadership.
The session topic will Review Overall Foundations of Service and Accountability Conversations.
The training is 90 minutes in duration, followed by a 15-minute Q&A session.
FRONT-LINE
3:30PM - 4:30PM
This free virtual hospitality training session reviews foundational standards of exceptional service, to establish trust and put guests at ease, and is designed for all venues and areas, including front-line staff and managers.
The session topic will Review Overall Foundations of Service and Focus on Telephone Etiquette and Verbiage.
This training is 60 minutes in duration and followed by a 15-minute Q&A session.
Pink Flamingo Hotel Certification Program
The Pink Flamingo Hospitality Program trains and certifies hospitality service professionals on gender and orientation, and gives them tools to respond appropriately to all people, essential for creating environments where all visitors and employees are welcome and Miami businesses thrive.
Provided by Miami Dade Gay & Lesbian Chamber in Partnership with Yes Institute.
Why is Customer Service so Important?
watch the following video
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