Greater Miami and The Beaches needs YOU to keep our visitors happy and our tourism economy strong!

World-Class Customer Service Is Our Priority.

As the official destination sales and marketing organization for Greater Miami and the Beaches, the Greater Miami Convention & Visitors Bureau (GMCVB) is responsible for bringing millions of visitors to our wonderful destination. The GMCVB, along with our interlocal partners at the Miami Beach Visitor & Convention Authority (MBVCA) and Greater Miami Hotel & the Beaches Association (GMBHA) and Greater Miami-Dade Gay & Lesbian Chamber (MDGLC), are committed to ensuring that all guests experience excellence in customer service when visiting Greater Miami and the Beaches.

Your role in being an ambassador so that each and every visitor feels welcomed AND valued is vital for us to be considered a world-class destination. We invite YOU to show your Miami pride by participating in the variety of Training Programs that are available, because tourism is everybody's business.

Greater Miami Convention and Visitors Bureau Miami Begins with Me
Miami Begins with Me
Destination & Customer Service Training Course

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Miami Begins with Me
Hospitality & Guest Relations Training Course

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Miami Begins with Me
LGBTQ Sensitivity & Awareness Training

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Miami Beach Visito and Convention Authority Forbes Travel Guide
2021 Forbes Travel Guide Hospitality Training

Miami-Dade Gay and Lesbian Chamber of Commerce
Pink Flamingo Hotel Certification Program

The Pink Flamingo Hospitality Program trains and certifies hospitality service professionals on gender and orientation, and gives them tools to respond appropriately to all people, essential for creating environments where all visitors and employees are welcome and Miami businesses thrive.

Provided by Miami Dade Gay & Lesbian Chamber in Partnership with Yes Institute.

Why is Customer Service so Important?

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