Greater Miami and Miami Beach needs YOU to keep our visitors happy and our tourism economy strong!

World-Class Customer Service Is Our Priority.

As the official destination sales and marketing organization for Greater Miami and Miami Beach, the Greater Miami Convention & Visitors Bureau (GMCVB) is responsible for bringing millions of visitors to our wonderful destination. The GMCVB, along with our interlocal partners at the Miami Beach Visitor & Convention Authority (MBVCA) and Greater Miami Hotel & the Beaches Association (GMBHA) and Greater Miami-Dade Gay & Lesbian Chamber (MDGLC), are committed to ensuring that all guests experience excellence in customer service when visiting Greater Miami and Miami Beach.

Your role in being an ambassador so that each and every visitor feels welcomed AND valued is vital for us to be considered a world-class destination. We invite YOU to show your Miami pride by participating in the variety of Training Programs that are available, because tourism is everybody's business.

Greater Miami Convention and Visitors Bureau Miami Begins with Me
Miami Begins with Me
Destination & Customer Service Training Course

  • Available County-Wide
  • Designed for tourism and hospitality professionals, as well as interested community members
  • Cost: Free
  • Offered as an Online Resource and as an In-person Class
  • The four online classes offered to complete the course are:
    • Economic Impact of Tourism
    • Amazing Miami Attractions
    • History, Heritage and Key Neighborhoods
    • Customer Service Refresher
  • Register online, then choose your course

Register
Miami Begins with Me
Hospitality & Guest Relations Training Course

  • Available County-Wide
  • Designed for front line employees who have daily guest or customer interaction
  • Cost: Free
  • Offered as an In-Person Class
  • Focuses on Best Practices for Guest Arrival, In-House, Incident Recovery, and Departure experiences
  • Also Highlights The Economic Impact of Tourism along with Destination Visitor Profiles and Expectations
  • Register online, then choose your course

Register
Miami Begins with Me
LGBTQ Sensitivity & Awareness Training

  • Available County-Wide
  • Targeted at multiple levels of hospitality professionals, as well as interested community members, on the best practices for providing welcoming and inclusive experiences for lesbian, gay, bisexual, transgender, and gender nonbinary visitors and their families to the Miami region.
  • Cost: Free
  • Offered as an Online Resource and as an In-person Class
  • Register online, then choose your course

Register
Forbes Travel Guide Miami Beach Visitor and Convention Authority Greater Miami & The Beaches Hotel Association

2022/2023 Forbes Travel Guide Hospitality Training

The Miami Beach Visitor and Convention Authority, in partnership with Forbes Travel Guide, is proud to provide this free resource, and available to all hospitality employees. These online webinars are offered for employees in both Frontline and Leadership roles, with training conducted by a Forbes Travel Guide Executive Trainer. Digital Badges are issued upon successful participation.

  • Available to all Hospitality Employees
  • Cost: Free
  • Provided by The Miami Beach Visitor and Convention Authority (MBVCA), in partnership with the Greater Miami and the Beaches Hotel Association (GMBHA)
  • Online Webinar Classes to be held on the dates that appear below. Topic and Registration information will be available soon!:
    • January 30, 2023
    • April 3, 2023
    • July 31, 2023
MONDAY, OCTOBER 24
LEADERSHIP
1:00 PM - 2:30 PM

DESIGNED FOR MANAGERS & LEADERSHIP

This free interactive session will focus on Accountability, Best Practices, Delivering Effective Pre-Shifts,
and Developing a Service Culture.

This is a 90-minute session followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer.

Register

 

FRONT-LINE
3:30PM - 4:30PM

DESIGNED FOR STAFF / FRONT-LINE LEVEL EMPLOYEES

This free interactive session will provide tools to guide employees as to how to "capture golden nuggets" and how to exude pride while focusing on guest name usage as part of their daily interactions.

This is a 60-minute session followed by a 15-minute Q&A with your Forbes Travel Guide Executive Trainer.

Register
Digital Badges will be issued to all participants. Please register individually to ensure your information is captured!
This webinar is available to all hospitality employees free of charge. Register today!
Miami-Dade Gay and Lesbian Chamber of Commerce
Pink Flamingo Hotel Certification Program

The Pink Flamingo Hospitality Program trains and certifies hospitality service professionals on gender and orientation, and gives them tools to respond appropriately to all people, essential for creating environments where all visitors and employees are welcome and Miami businesses thrive.

Provided by Miami Dade Gay & Lesbian Chamber in Partnership with Yes Institute.

Learn More and Register

Why is Customer Service so Important?

watch the following video

Greater Miami Convention & Visitors Bureau (GMCVB)
Brickell Ave., Suite 2700, Miami, FL 33131
+1 (305) 539-3000
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