|Providing "WOW" Customer Service|
are good but we need to be great.”
“Miami is a city coming
into its own—if you embrace it, it will become your own.”
The Greater Miami Convention & Visitors Bureau (GMCVB) wants to hear about your WOW customer service story. Please tell us how you helped a visitor enjoy their stay in Greater Miami and the Beach. Click here to send email. Make sure to include contact information for our special drawing coming soon. Details to follow.
A passenger at the Port of Miami was getting
ready to board a cruise when his mother’s personal wheelchair
broke. I found one of our wheelchairs and made arrangements
for her to borrow the wheelchair during their cruise. I made this all
happen quickly and they were able to board the ship on time. I still
remember how happy the lady was to still be able to go on vacation
with her family.
of our customers left her cell phone in the restroom of our
restaurant. I took her cell phone to our manager who
was able to locate her husband. They were actually on
their way to the
airport to catch a flight home. Thanks to our
efforts, she was able to retrieve her purse and still make their flight!