Taxi Handbook

YOU MAKE A DIFFERENCE!
It’s important for you to “go the extra mile” to make our visitors feel welcome. Greet your passengers with a smile, answer their questions about Miami, and let them know how happy you are to have them as guests in our city. This is the message behind Miami Begins With Me — to treat visitors as valued guests.

	IMPORTANT PHONE NUMBERS
	CHAUFFEUR DO’S & DON’TS
	WHAT’S NEW
	GEOGRAPHY OF THE AREA
	TAXICAB STAND LOCATIONS
	HOTELS
	RESTAURANTS
	NIGHTCLUBS
	ATTRACTIONS, MUSEUMS & THEATERS
	SHOPPING MALLS & MARKETPLACES
	VISITOR INFORMATION & LOCAL SERVICES
	GETTING AROUND TOWN

When visitors have a positive experience in our city, they are eager to return to a place where they enjoyed themselves and were treated well.

Tourism dollars help keep our taxes low and our local economy strong. In order to continue to attract visitors, we all need to ensure that our level of customer service is the BEST it can be.

As a driver, you are often the first person to make an impression on a visitor. Be an ambassador for your city — show your passengers you care by using these key service behaviors:

BE A TAXI CHAUFFEUR OF THE YEAR
The Board of County Commissioners created the Taxicab Driver Incentive Program in 1998 to reward chauffeurs who provide excellent service. The Consumer Services Department receives nomination forms and commendation letters, and the Taxicab Advisory Group (TAG) chooses the recipient. At its first meeting of each year, the TAG selects a Chauffeur of the Year from the four Chauffeurs of the Quarter in the prior year. For more information, call 305/375-3677, send an e-mail to consumer@miamidade.gov or go to www.miamidade.gov/csd/licensing/business/taxicab.asp#4